We're Here When You Need Us
We are committed to providing the best customer service.
Unlike school hours, eLearn is accessible at all times.
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Telephone
Learn more about our telephone support
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Online Help
Contact us online for quick replies to any question
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eSources
Learn about our advanced online documentation.
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In-House
Advanced support and in-house setup is available
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The Forums
Get connected with other people from the eLearn network
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FAQ
Reading our FAQ will answer most of questions.
Telephone Support
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Telephone support is available during business hours
Monday-Friday from 9:00am - 5:00pm Pacific Time.
Emergency support is available 24 hours a day.
We are always glad to help you.
Talk to our support team
9:00am-5:00pm Monday-Friday, call 1-800-283-5327
Online Help
![online_help](/images/support/online_help.png)
The Help Center
Our Help Center is always growing with new documentation, including the ever-helpful Online Video section, where features explained in detail. If you are a visual learner, we highly recommend checking it out.
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General Help
For any general questions or comments, contact us via the e-mail address available to the right, or use the Contact Us form. Our support staff will reply within 24 hours.
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Emergency Contact
In the event of an emergency (website is down or inaccessible, other problems prevent access), contact your Emergency Staff Support immediately via telephone or e-mail for support, call the eLearn main office, or contact us with your schools name and any information that can assist us in finding an immediate solution.
eSources: The eLearn Resource Center
The Resource Center provides users with access to online video tutorials, extensive additional documentation, and Live Chat support.
How to access eSources?
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Just log in with your username at your school’s elearnapp account and click the Help button in the menu.
In-House Support
eLearn currently offers the following In-House options:
One-on-one personal training |
Full technical support |
Anytime Emergency Contact |
The Forums
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Users have access to the forum, where members can share customization tips and advice, as well as get sneak-previews of upcoming features. The community is also available for any other questions.
Frequently Asked Questions (FAQ)
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Reading our Frequently Asked Questions solves most problems on the spot. Have a look, hopefully your question will be answered. FAQ